Shipping and Returns

Alcohol is a Delicate Commodity

  • We hand package every order with care and do our absolute best to ensure that all orders are packaged securely with extra bubble wrap or foam peanuts. 
  • Alcohol is a perishable commodity. Alcohol does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your order during shipment
  • TAG Canada is not responsible for, and will not replace products that are damaged by extreme weather conditions during shipment
  • When your Alcohol order is picked up by the common carrier for delivery, responsibility for the Alcohol becomes the responsibility of the purchaser. 

Shipping 

  • We ship orders Monday - Friday, excluding holidays.
  • Within the lower mainland (Horseshoe Bay to Hope) shipping is subject to a minimum $11.99 shipping charge. 
  • We also offer priority and a courier shipping service within the lower mainland only. 
  • Outside of Horseshoe Bay to Hope, shipping will be a at a flat rate of $14.99. 
  • Orders that exceed 400km from Surrey, BC may be subject to an additional shipping rate. 

Returns

  • If you would like to return an order you have placed after it has been shipped you will either need to return it to a nearby location or ship back at your own cost. 
  • Once we receive the product we will issue the refund minus shipping costs.
  • All gift card sales are final sale and will not be eligible for return or exchange.

Substitutions for gift(s) orders

  • If a product(s) you ordered is out of stock. We will contact you via email as soon as possible indicating the out of stock item(s) and a recommended substitution of similar quality and equal or lesser value.
  • If you would like to substitute with a different product(s) or request a refund you will need to respond to that email within 24 hours of it being sent to let our fulfillment team know.
  • If we do not receive a response within 24 hours of that email being sent, we will ship out the recommended substitute product(s) and provide you a refund of the difference in price if applicable. 
  • If you are not satisfied with the substitution and would like to return your order after it has been shipped, you will either need to return the unopened re-sellable product(s) to a nearby location or ship it back to us at your own cost within 30 days of purchase with an accompanying receipt.  
  • Once we receive the product(s) we will issue your full refund minus shipping costs.
 

Substitutions for gift(s) orders using Premium Local Courier Shipping

  • If a product(s) you ordered is out of stock. We will contact you via email as well as make an attempt to call the phone number provided as soon as possible indicating the out of stock item(s) and a recommended substitution of similar quality and equal or lesser value.
  • If you would like to substitute with a different product(s) or request a refund you will need to respond to that email or call back the store at (604) 427-4004 before our premium local courier cut off time. Cut off time is 10am the same day but if orders are placed after 10am, cut off will be 10am the following business day. 
  • If we do not receive a response by the premium local courier shipping cut off time, we will ship out the recommended substitute product(s) and provide you a refund of the difference in price if applicable. 
  • If you are not satisfied with the substitution and would like to return your order after it has been shipped, you will either need to return the unopened re-sellable product(s) to a nearby location or ship it back to us at your own cost within 30 days of purchase with an accompanying receipt.  
  • Once we receive the product(s) we will issue your full refund minus shipping costs.

In the event your entire order is out of stock:

  • If all product(s) in your order are out of stock, we will contact you via email as soon as possible indicating the out of stock item(s) and a recommended substitution(s) of similar quality and value. 
  • If you would like to substitute with a different product(s) or request a refund you will need to respond to that email within 7 days of the order being placed to let our fulfillment team know.
  • If we do not hear back from you within 7 days we will cancel your order and issue a full refund to the payment method on file.
* If your order is being shipped via premium local courier, we will make an attempt to call the number provided and follow the above policy.
 

In the event part of your order is out of stock:

  • If part of your order is out of stock, we will contact you via email as soon as possible indicating the out of stock item(s) and a recommended substitution(s) of similar quality and value. 
  • If you would like to substitute with a different product(s) or request a refund you will need to respond to that email within 24 hours of it being sent to let our fulfillment team know.
  • If we do not hear back from you within 24 hours we will cancel the out of stock portion of your order and issue a refund for that amount to the payment method on file. The remaining product(s) in your order will be fulfilled and shipped out. 
* If your order is being shipped via premium local courier:
  • If a product(s) you ordered is out of stock. We will contact you via email as well as make an attempt to call the phone number provided as soon as possible indicating the out of stock item(s) and a recommended substitution of similar quality and equal or lesser value.
  • If you would like to substitute with a different product(s) or request a refund you will need to respond to that email or call back the store at (604) 427-4004 before our premium local courier cut off time. Cut off time is 10am the same day but if orders are placed after 10am, cut off will be 10am the following business day. 
  • If we do not receive a response by the premium local courier shipping cut off time, we will cancel the out of stock portion of your order and issue a refund for that amount to the payment method on file. The remaining product(s) in your order will be fulfilled and shipped out.