Shipping and Returns

Alcohol is a Delicate Commodity

  • We hand package every order with care and do our absolute best to ensure that all orders are packaged securely with extra bubble wrap or foam peanuts. 
  • Alcohol is a perishable commodity. Alcohol does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your order during shipment
  • TAG Canada is not responsible for, and will not replace products that are damaged by extreme weather conditions during shipment
  • When your Alcohol order is picked up by the common carrier for delivery, responsibility for the Alcohol becomes the responsibility of the purchaser. 
  • All questions regarding lost or damaged packages should be directed to the courier provided by your tracking number 

Shipping Rates and Times 

  • We ship orders Monday - Friday, excluding holidays.
  • Within the lower mainland BC, shipping is subject to a minimum $13.99 charge. 
  • We also offer priority and a courier shipping service within the lower mainland only. 
  • Outside of the lower mainland BC, shipping is subject to a minimum $19.99 charge. 
  • Some orders may be subject to an additional shipping rate at our discretion and you will be contacted. 
  • Outside of British Columbia, shipping is subject to a base rate of $34.99 until the order is assessed. A representative will contact you if your order requires any further shipping adjustments.
  • All shipping times provided are estimates based on 3rd party couriers and TAGLiquorstores.com is not responsible for any shipping delays.
  • All orders are subject to processing time prior to being shipped.
  • Once you package has been shipped, TAGLiquorStores.com responsibility shifts to the purchaser and courier of the product.
  • TAGLiquorStores.com is not responsible for any delayed, lost or damaged packages after the order has been shipped and you recieve a tracking number
  • All questions regarding should be directed to the 3rd party courier provided by your tracking number

Returns

  • If you would like to return an order you have placed after it has been shipped you will either need to return it to a nearby location or ship back at your own expense. 
  • Once we receive the product we will issue the refund minus shipping costs.
  • All gift card sales are final sale and will not be eligible for return or exchange.

Substitutions for gift(s) orders

  • If a product(s) you ordered is out of stock. We will contact you via email as soon as possible indicating the out of stock item(s) and a recommended substitution of similar quality and equal or lesser value.
  • If you would like to substitute with a different product(s) or request a refund you will need to respond to that email within 24 hours of it being sent to let our fulfillment team know.
  • If we do not receive a response within 24 hours of that email being sent, we will ship out the recommended substitute product(s) and provide you a refund of the difference in price if applicable. 
  • If you are not satisfied with the substitution and would like to return your order after it has been shipped, you will either need to return the unopened re-sellable product(s) to a nearby location or ship it back to us at your own cost within 30 days of purchase with an accompanying receipt.  
  • Once we receive the product(s) we will issue your full refund minus shipping costs.
 

Substitutions for gift(s) orders using Premium Local Courier Shipping

  • If a product(s) you ordered is out of stock. We will contact you via email as well as make an attempt to call the phone number provided as soon as possible indicating the out of stock item(s) and a recommended substitution of similar quality and equal or lesser value.
  • If you would like to substitute with a different product(s) or request a refund you will need to respond to that email or call back the store at 604 427 4004 before our premium local courier cut off time. Cut off time is 10am the same day but if orders are placed after 10am, cut off will be 10am the following business day. 
  • If we do not receive a response by the premium local courier shipping cut off time, we will ship out the recommended substitute product(s) and provide you a refund of the difference in price if applicable. 
  • If you are not satisfied with the substitution and would like to return your order after it has been shipped, you will either need to return the unopened re-sellable product(s) to a nearby location or ship it back to us at your own cost within 30 days of purchase with an accompanying receipt.  
  • Once we receive the product(s) we will issue your full refund minus shipping costs.

In the event your entire order is out of stock:

  • If all product(s) in your order are out of stock, we will contact you via email as soon as possible indicating the out of stock item(s) and a recommended substitution(s) of similar quality and value. 
  • If you would like to substitute with a different product(s) or request a refund you will need to respond to that email within 7 days of the order being placed to let our fulfillment team know.
  • If we do not hear back from you within 7 days we will cancel your order and issue a full refund to the payment method on file.
* If your order is being shipped via premium local courier, we will make an attempt to call the number provided and follow the above policy.
 

In the event part of your order is out of stock:

  • If part of your order is out of stock, we will contact you via email as soon as possible indicating the out of stock item(s) and a recommended substitution(s) of similar quality and value. 
  • If you would like to substitute with a different product(s) or request a refund you will need to respond to that email within 24 hours of it being sent to let our fulfillment team know.
  • If we do not hear back from you within 24 hours we will cancel the out of stock portion of your order and issue a refund for that amount to the payment method on file. The remaining product(s) in your order will be fulfilled and shipped out. 
* If your order is being shipped via premium local courier:
  • If a product(s) you ordered is out of stock. We will contact you via email as well as make an attempt to call the phone number provided as soon as possible indicating the out of stock item(s) and a recommended substitution of similar quality and equal or lesser value.
  • If you would like to substitute with a different product(s) or request a refund you will need to respond to that email or call back the store at 

    604 427 4004 before our premium local courier cut off time. Cut off time is 10am the same day but if orders are placed after 10am, cut off will be 10am the following business day. 

  • If we do not receive a response by the premium local courier shipping cut off time, we will cancel the out of stock portion of your order and issue a refund for that amount to the payment method on file. The remaining product(s) in your order will be fulfilled and shipped out.