Shipping and Returns
Alcohol is a Delicate Commodity
- We hand package every order with care and do our absolute best to ensure that all orders are packaged securely with bubble wrap and/or foam packing peanuts.
- Alcohol is a perishable commodity. Alcohol does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your order during shipment
- TAG Liquor Stores is not responsible for, and will not replace products that are damaged by extreme weather conditions during shipment
- When your Alcohol order is picked up by the common carrier for delivery, responsibility for the Alcohol shifts to the purchaser.
- All questions regarding lost or damaged packages should be directed to the courier provided by your tracking number
Canada Post - 1-866-607-6301 (Monday to Friday, 7 am to 11 pm ET Saturday and Sunday, 9 am to 9 pm ET)
Fedex - 1.800.463.3339
SHIPMENT INSURANCE:
Insurance is crucial for safeguarding your purchase. We strongly recommend that customers secure insurance for their orders to ensure full coverage against any in-transit issues such as damage or loss.
Choosing insurance ensures your order's full value is 100% covered against such incidents.
Due to the remote nature of some destinations, 3rd party shipping insurance may not be applicable to all orders. In the event that your order is deemed uninsurable we reserve the right to cancel the policy and refund the policy amount back to the card on file.
TAG Liquor Stores reserves the right to determine if orders are deemed insurable.
HOW ARE INSURANCE CLAIMS HANDLED?
Shipping Insurance policies are provided by a 3rd party. In the event that your order is lost, damaged or stolen, you may file a claim directly with the 3rd party provider.
How to File an claim
- Go to the Route Resolve Center (via the Route app or web link from your order confirmation email)
- Enter your email and order number, follow the prompts.
WHAT IF I DON’T BUY INSURANCE?
Insurance is highly encouraged but not mandatory. Without insurance, the financial responsibility shifts to the customer for any loss or damage. Nonetheless, we will endeavor to assist in tracking down any issues with your shipment to the best of our abilities.
NON-INSURANCE CLAIMS:
For orders that are lost or damaged during transit and were not insured, please contact us at shop@tagliquorstores.ca. While we will assist in communicating with the carrier to address your concerns, please understand that tagliquorstores.com does not assume liability for uninsured shipments. Resolution options provided by the carrier may be limited, and we cannot guarantee compensation for such orders. Therefore, we strongly encourage our customers to consider purchasing insurance to safeguard their investments.
Shipping Rates and Times
- We ship orders Monday - Friday, excluding holidays.
- Within the lower mainland BC, shipping is subject to a minimum $15.99 charge. If an order is deemed to require additional shipping a representative will contact you.
- We offer priority and a courier shipping service within the lower mainland only. Prices vary.
- Outside of the lower mainland BC, shipping is subject to a minimum $21.99 charge.
- Some orders may be subject to an additional shipping rate based on weight and dimensions at time of fulfillment and you will be contacted.
- Outside of British Columbia, shipping is subject to a base rate until the order is assessed. A representative will contact you if your order requires any further shipping adjustments.
- All shipping times provided are estimates based on 3rd party couriers and TAGLiquorStores.com is not responsible for any shipping delays.
- All orders are subject to up to 24 hour processing time prior to being shipped. Orders are processed Monday - Friday, excluding holidays.
- Once your package has been shipped, TAGLiquorStores.com responsibility shifts to the purchaser and courier of the product.
- TAGLiquorStores.com is not responsible for any delayed, lost or damaged packages after the order has been shipped and you receive a tracking number
- All questions regarding shipping should be directed to the 3rd party courier provided by your tracking number
Returns
- If you would like to return an order you have placed after it has been shipped you will either need to return it to one of our physical locations or ship it back at your own expense within 30 days of purchase.
- Once we receive the product we will issue the refund minus any shipping costs and fees associated.
- All gift card sales are final sale and will not be eligible for return or exchange.
Undelivered Packages: Refusals, Invalid and Incomplete Shipping Addresses, Unclaimed Packages or Age ID not accepted.
- The customer has three options for moving forward with undelivered packages:
Option 1: The package is available to be picked up at our Langley Brookswood location after the applicable return fee is paid.
Option 2: We can reship the item to a new address provided for the applicable return fee plus a new shipping fee.
Option 3: We can provide a refund for the item minus the original shipping label cost plus the applicable return fee and a restocking fee of $20. Original order minus shipping and restocking fee = refund.
- Refunds will be issued to the original form of payment.
- We are not responsible for lost or damaged items during the return shipping process. If damaged, product(s) will be disposed of and no refund will be provided.
- We reserve the right to modify or update these terms and conditions at any time without prior notice.
- By requesting a return, the customer agrees to pay any associated fees and charges for the return of the item.
Substitutions for gift(s) orders
- If a product(s) you ordered is out of stock. We will contact you via email as soon as possible indicating the out of stock item(s) and a recommended substitution of similar quality and equal or lesser value.
- If you would like to substitute with a different product(s) or request a refund you will need to respond to that email within 24 hours of it being sent to let our fulfillment team know.
- If we do not receive a response within 24 hours of that email being sent, we will ship out the recommended substitute product(s) and provide you a refund of the difference in price if applicable.
- If you are not satisfied with the substitution and would like to return your order after it has been shipped, you will either need to return the unopened re-sellable product(s) to a nearby location or ship it back to us at your own cost within 30 days of purchase with an accompanying receipt.
- Once we receive the product(s) we will issue your full refund minus shipping costs.
- If a product(s) you ordered is out of stock. We will contact you via email as well as make an attempt to call the phone number provided as soon as possible indicating the out of stock item(s) and a recommended substitution of similar quality and equal or lesser value.
- If you would like to substitute with a different product(s) or request a refund you will need to respond to that email or call back the store at 604-427-0646 before our premium local courier cut off time. Cut off time is 10am the same day but if orders are placed after 10am, cut off will be 10am the following business day.
- If we do not receive a response by the premium local courier shipping cut off time, we will ship out the recommended substitute product(s) and provide you a refund of the difference in price if applicable.
- If you are not satisfied with the substitution and would like to return your order after it has been shipped, you will either need to return the unopened re-sellable product(s) to a nearby location or ship it back to us at your own cost within 30 days of purchase with an accompanying receipt.
- Once we receive the product(s) we will issue your full refund minus shipping costs.
- If all product(s) in your order are out of stock, we will contact you via email as soon as possible indicating the out of stock item(s) and a recommended substitution(s) of similar quality and value.
- If you would like to substitute with a different product(s) or request a refund you will need to respond to that email within 7 days of the order being placed to let our fulfillment team know.
- If we do not hear back from you within 7 days we will cancel your order and issue a full refund to the payment method on file.
- If part of your order is out of stock, we will contact you via email as soon as possible indicating the out of stock item(s) and a recommended substitution(s) of similar quality and value.
- If you would like to substitute with a different product(s) or request a refund you will need to respond to that email within 24 hours of it being sent to let our fulfillment team know.
- If we do not hear back from you within 24 hours we will cancel the out of stock portion of your order and issue a refund for that amount to the payment method on file. The remaining product(s) in your order will be fulfilled and shipped out.
- If a product(s) you ordered is out of stock. We will contact you via email as well as make an attempt to call the phone number provided as soon as possible indicating the out of stock item(s) and a recommended substitution of similar quality and equal or lesser value.
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If you would like to substitute with a different product(s) or request a refund you will need to respond to that email or call back the store at
604 427 4004 before our premium local courier cut off time. Cut off time is 10am the same day but if orders are placed after 10am, cut off will be 10am the following business day.
- If we do not receive a response by the premium local courier shipping cut off time, we will cancel the out of stock portion of your order and issue a refund for that amount to the payment method on file. The remaining product(s) in your order will be fulfilled and shipped out.